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Refund policy
Return & Refund Policy
We want you to be happy with your purchase from Petits Trésors. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for Australian and international orders.
Nothing in this policy limits your rights under the Australian Consumer Law or any other applicable consumer protection laws. Under Australian Consumer Law, customers may be entitled to a repair, replacement, or refund where a product does not meet a consumer guarantee. Store policies cannot override those consumer guarantee rights.
Australia Returns
Return window:
For eligible change-of-mind returns, you may request a return within 30 days of receiving your order. Return requests made outside this period may not be accepted unless required under Australian Consumer Law.
Return eligibility and conditions:
To be eligible for a change-of-mind return, the item must be:
- unused, unworn, unwashed, and in original condition;
- returned with all original tags, labels, packaging, accessories, and documentation;
- accompanied by proof of purchase or order number; and
- approved by us before being sent back.
We reserve the right to refuse a change-of-mind return if the item is not returned in acceptable condition.
For faulty, damaged, incorrect, or misdescribed items, please contact us as soon as possible so we can assess the issue and provide a remedy where required by law.
Return shipping cost:
For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping costs are non-refundable for change-of-mind returns, unless required by law.
If your item is confirmed to be faulty, damaged, incorrect, or otherwise eligible for a remedy under Australian Consumer Law, we will provide an appropriate solution and, where required, reimburse reasonable return shipping costs.
Return process:
To request a return, please contact us at:
Email: letschat@petitstresors.com.au
Order information required:
Order number, full name, email address used at checkout, item being returned, reason for return, and photos if the item is damaged, faulty, or incorrect.
Please do not send your item back before your return request has been approved.
Once your return is approved, we will provide return instructions and the return address.
Items sent back without prior approval will not be accepted.
Exchange policy
We accept exchanges for eligible items within the return window, subject to stock availability.
For change-of-mind exchanges, the customer is responsible for return shipping costs and any shipping costs for the replacement item.
If the requested replacement item is unavailable, we may offer a refund, store credit, or an alternative item, depending on your preference and our stock availability.
Refund process and processing time:
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within7 Days processing time after approval.
Your bank, card provider, PayPal, Afterpay, Shop Pay, or other payment provider may take additional time to process and display the refund.
Shipping costs are not refunded for change-of-mind returns unless required by law.
Non-returnable items:
The following items cannot be returned for change of mind:
- gift cards;
- personalised, customised, or made-to-order items;
- items marked final sale or clearance, unless faulty;
- opened, used, or worn items;
- items not in original condition or missing packaging, tags, or accessories;
- hygiene-sensitive items where the packaging or seal has been opened; and
- any other products clearly marked as non-returnable on the product page.
- you are not legally entitled to a refund if you simply change your mind. This rule strictly applies to food items. Grocery stores and restaurants do not have to give you your money back just because you decided you no longer want the food.
This does not affect your rights under Australian Consumer Law for faulty, damaged, incorrect, or misdescribed products.
International Returns
Return window:
For eligible international change-of-mind returns, you may request a return within 30 days of receiving your order.
Return requests made outside this period may not be accepted unless required under applicable consumer protection laws.
Return eligibility and conditions:
To be eligible for an international change-of-mind return, the item must be:
- unused, unworn, unwashed, and in original condition;
- returned with all original tags, labels, packaging, accessories, and documentation;
- accompanied by proof of purchase or order number; and
- approved by us before being sent back.
For faulty, damaged, incorrect, or misdescribed items, please contact us as soon as possible with your order number and clear photos of the issue.
Return shipping cost:
For approved international change-of-mind returns, the customer is responsible for:
- return shipping costs;
- any customs forms or documentation required for the return;
- any duties, taxes, tariffs, or customs charges associated with returning the item; and
- any shipping costs for an exchange or replacement item, unless required by law.
- 12.0% restock fee • Cancel until fulfillment
Original shipping costs are non-refundable for change-of-mind returns unless required by law.
If your item is confirmed to be faulty, damaged, incorrect, or otherwise eligible for a remedy under applicable consumer protection laws, we will provide an appropriate solution.
Return process:
To request an international return, please contact us at:
Email: letschat@petitstresors.com.au
Order information required:
Order number, full name, email address used at checkout, item being returned, reason for return, and photos if the item is damaged, faulty, or incorrect.
Please do not send your item back before your return request has been approved.
Once your return is approved, we will provide return instructions and the return address.
International returns must be sent using a trackable shipping service. We recommend keeping your tracking number and proof of postage until your return has been processed.
Petits Trésors is not responsible for international returns that are lost, delayed, held by customs, or delivered to the wrong address due to incorrect return documentation.
Exchange policy:
International exchanges are subject to stock availability and shipping availability.
For change-of-mind exchanges, the customer is responsible for return shipping and any shipping cost for the replacement item.
In some cases, it may be faster to return the item for a refund and place a new order.
Refund process and processing time:
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within Approved refunds will be issued to the original payment method within 7 Days processing time after approval.
Your bank, card provider, PayPal, Afterpay, Shop Pay, or other payment provider may take additional time to process and display the refund.
Original shipping costs, international shipping costs, customs duties, import taxes, tariffs, and customs clearance charges are not refundable unless required by law or unless the charge was collected by us and is refundable.
Non-returnable items:
The following items cannot be returned for change of mind:
- gift cards;
- personalised, customised, or made-to-order items;
- items marked final sale or clearance, unless faulty;
- opened, used, or worn items;
- items not in original condition or missing packaging, tags, or accessories;
- hygiene-sensitive items where the packaging or seal has been opened; and
- any other products clearly marked as non-returnable on the product page.
- you are not legally entitled to a refund if you simply change your mind. This rule strictly applies to food items. Grocery stores and restaurants do not have to give you your money back just because you decided you no longer want the food.
This does not affect any rights you may have under applicable consumer protection laws.