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Shipping policy
Australia Shipping:
Thank you for shopping with Petits Trésors. This Shipping Policy explains where we ship, our dispatch timeframes, delivery estimates, shipping costs, tracking information and any shipping restrictions.
All delivery timeframes are estimates only and apply after your order has been dispatched. Delivery times may vary depending on your location, the service selected at checkout, carrier delays, peak periods, public holidays, weather events, customs processing and other circumstances outside our control.
Shipping coverage:
We ship orders within Australia to the shipping destinations available at checkout.
Please ensure your delivery address is complete and accurate before placing your order. Petits Trésors is not responsible for delays or delivery issues caused by incorrect or incomplete address details.
Dispatch time:
Orders are usually processed and dispatched within 2–3 business days after payment has been received and your order has been confirmed.
Business days are Monday to Friday, excluding public holidays.
Shipping methods and carrier:
Our preferred shipping partner for Australian orders is Australia Post. It is a condition of carriage by Australia Post, that your email address and telephone contact details are provided in order for any order to be shipped with them.
Available shipping options will be shown at checkout and may include:
-
Standard Post
-
Express Post
The shipping method you select at checkout will determine the estimated delivery timeframe and shipping cost.
Estimated delivery times:
Estimated delivery times depend on your delivery address and the shipping service selected at checkout.
Standard Post:
Australia Post Parcel Post delivery times vary by origin and destination. As a general guide, delivery is usually around 2–4 business days within the same state and 3–6 business days interstate.
Express Post:
Australia Post Express Post generally takes 1–3 business days within Australia. A next business day delivery guarantee may apply only where both the sender and receiver are within the Australia Post Express Post next business day delivery network and all Australia Post service conditions are met.
Delivery is generally made Monday to Friday. Weekend or extended-hour deliveries may occur during peak periods or for selected services, but they are not guaranteed by Petits Trésors.
Shipping costs:
Shipping costs are calculated at checkout and are based on factors such as:
- the delivery destination;
- the shipping method selected;
- the weight of the order;
- the size or cubic volume of the parcel; and
- any applicable Australia Post rates or surcharges.
The final shipping cost will be displayed at checkout before you complete your purchase.
Order tracking:
Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number, where tracking is available.
You can use this tracking number to follow the progress of your delivery through Australia Post.
Shipping restrictions and exceptions:
Some orders may take longer to arrive if they are being delivered to regional, remote, or difficult-to-access locations.
We may be unable to ship certain products using certain services due to carrier restrictions, size, weight, product type, delivery destination, or safety requirements.
If we are unable to ship your order, we will contact you as soon as possible using the contact details provided at checkout.
International Shipping:
Countries We Ship To:
We currently ship internationally to selected countries and regions available at checkout.
International shipping availability depends on Shopify Markets, Australia Post international services, carrier availability, customs restrictions, and local delivery conditions.
If your country or region is not available at checkout, we do not currently ship to that destination.
Some products may not be available for international shipping due to customs, food import rules, carrier restrictions, product type, size, weight, or destination-country requirements. In some circumstances these restrictions may be identified after purchasing from us and we will advise if we are able to ascertain that an order needs to be cancelled and refunded or otherwise. Customers should also ensure that they are not ordering products we cannot lawfully ship to them, including but not limited to food, whether or not it is fresh, frozen or otherwise.
Dispatch time:
International orders are usually processed and dispatched within 2–3 business days after payment has been received and your order has been confirmed.
Business days are Monday to Friday, excluding weekends and public holidays.
Shipping methods and carriers:
Our preferred carrier for international orders is Australia Post International.
Available international shipping services will be shown at checkout and may include Australia Post international services such as Standard or Express, depending on your destination.
Once your parcel arrives in the destination country, final delivery may be completed by the local postal service or delivery partner.
Estimated international delivery times:
International delivery times vary depending on the destination country, the shipping service selected, customs processing, local postal conditions, and any international delivery disruptions.
As a general guide, estimated delivery times from Australia to major metropolitan areas may be:
|
Destination |
Estimated delivery time |
|
New Zealand |
3–8+ business days |
|
Asia, including Singapore, Hong Kong, and Japan |
3–10+ business days |
|
United States and Canada |
6–12+ business days |
|
United Kingdom and Europe |
8–12+ business days |
|
Rest of the world |
10+ business days |
These estimates are a guide only and are not guaranteed. For the most accurate delivery estimate for your destination, please refer to the delivery estimate shown at checkout.
International shipping costs:
International shipping costs are calculated at checkout and are based on factors such as:
- the destination country;
- the shipping method selected;
- the weight of the order;
- the size or cubic volume of the parcel;
- Australia Post international shipping rates; and
- any applicable surcharges;
The final international shipping cost will be displayed at checkout before you complete your purchase.
Customs, duties and taxes:
International orders may be subject to customs duties, import taxes, VAT/GST, tariffs, customs clearance fees, or other charges imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.
Petits Trésors is not responsible for delays caused by customs processing or for any customs, duties, taxes, or import charges applied by the destination country.
If a parcel is refused, abandoned, or returned to us due to unpaid customs charges, incorrect address details, or failure to collect the parcel, any refund will be processed only after the parcel has been returned to us and may exclude original shipping costs, return shipping costs and any fees charged to us.
Order tracking:
Once your international order has been dispatched, we will send you a shipping confirmation email with your tracking number, where tracking is available.
Tracking updates may vary depending on the destination country and the local delivery partner.
Shipping restrictions and exceptions:
We may be unable to ship to certain countries, regions, PO boxes, military addresses, remote locations, or destinations affected by carrier suspensions, customs restrictions, sanctions, or delivery disruptions.
Some products may also be restricted or prohibited for international shipment due to destination-country laws, carrier rules, safety requirements, or product type.
If we identify that we are unable to ship your order, we will contact you as soon as possible using the contact details provided at checkout.